With a dynamic On-Demand home based workforce you can target your business demands more efficiently whilst reducing costs.
Find Out How
1-click listening, whisper coaching and live conference interaction so you know your HomeAgents are doing it right first time.
Our platform can talk to any CRM system enabling you to build powerful IVR rules ensuring customer treatment compliance.
Give access to your recordings to your QA team so they can review and score calls to help continuous performance improvements.
The TeamTonic© Scheduler provides powerful on-demand and just-in-time scheduling tools so your HomeAgent's are there when your customers need it.
Have complete control over your virtual contact centre through our web administration panels with true tenant seperation and Independence.
Create and customise your own live statistic dashboards for a complete view of your virtual contact centre.
Sensée has created a new niche in outsourcing for contact centres in the UK that is revolutionising performance for their clients.
Read more: callcentre.co.uk
Sensee named finalists in 2 categories at the 2013 European contact centre awards as ‘Outsourcer of the year’ and for ‘Outsourced relationship of the year’ in conjunction with our client Argos part of the Home Retail Group.
CAA Best Outsourced Partnership
Watch on YouTube: HRG Sensee Home Working
Homeworking environment raises the bar on performance.
Sensée cut client costs from 10% - 14%
PDF: View the Article
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System design 85%
Data analysis 95%
Link-level analysis 98%
Coverage modelling 85%
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Co-Founder, Art Director
Co-Founder, Web Developer
Web & Graphic Designer
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